Refund Policy

REFUND POLICY – VISA CONTRACTS

The Client agrees that all fees paid are for the services indicated at the contract. All service and processing fees are due as described at the contract and are non-refundable once such services have been rendered.

In case of termination of the Retainer Agreement for any reason, and in the event the Client has already received the Company’s initial email, including the list of documents required for the Application, only the government fees will be refunded.  

If the payment method was NexPay, WireTransfer or PaytoSutdy, CAD$150 will also be deducted from the amount to be returned to cover the administrative and bank fees.

In case of termination in situations rather than those listed above (e.g: before the initial email has been sent), the Company will retain a fee of CAD$ 150 (one hundred and fifty Canadian dollars) per application to cover administrative expenses and remuneration for services performed regarding the Application.

The Client Acknowledges and agrees that all payments are not refundable in the event that the Application is not granted for any reason whatsoever.

The timeline for processing the refund is up to ten working days from the date of the formal request.

REFUND POLICY – PR CONTRACTS

In case of cancellation for any reason, the commitment fee specified in 4.1(a) is not refundable. It will be retained by the Company to cover the costs, regardless of the amount of hours spent on the Application. 

In case of cancellation for any reason following the activation of the Application profile, the fee specified in 4.1 (b) is not refundable and will be retained by the Company to cover the cost of the work performed and associated administrative costs, regardless of the amount of hours spent by the Company on the Application. 

In case of refund, if the payment method was NexPay, WireTransfer, or PaytoStudy, CAD$150 will be deducted from the amount to be returned to cover the administrative and bank fees.

Suppose the Client cancels the Services at any time, in addition to the amounts specified in clauses 5.1 and 5.2. In that case, a cancellation fee of 50% of the remaining contract amount will be due immediately upon the Company’s receipt of such cancellation request. 

The Company’s obligations under the Retainer Agreement will automatically become void in the event that on a day that is 12 months from the date of the entering into of the Retainer Agreement (the “Expiration Date”), the Client was unable to produce the documents necessary to proceed with the Application or in the event that the Client’s Express Entry profile expires after one year (the “Expiration Date”) and the client has not received an Invitation to Apply. The Client will not be entitled to a refund for any of the fees paid prior to the Expiration Date. 

The timeline for processing the refund is up to ten working days from the date of formal request.